Support Center

Wubcraft Support

Welcome to Wubcraft! We’re here to help you get the best experience possible on the server. If you’re having any issues, questions, or need assistance, follow the steps below:

Common Issues & Solutions

  • Login Problems: Make sure you’re using the correct Minecraft version and server IP. Restart your game and check your internet connection.

  • Donor Perks Not Working: Ensure you’re logged in with the account linked to your purchase. If perks don’t appear, try relogging or contacting support.

  • Bug Reports: Found a bug? Please report it with as much detail as possible (steps to reproduce, screenshots, etc.).

How to Get Support

  • Discord: Join our official Discord server https://discord.gg/wubcraft and ask for help in the #support channel. Our staff and community are ready to assist.

  • Email: Contact us at wubcraftbusiness@gmail.com for billing inquiries/issues.

Guidelines

  • Please be respectful and patient with our staff.

  • Provide clear and detailed information to help us assist you faster.

  • Abuse or harassment will not be tolerated and may result in bans.

Thank you for being part of Wubcraft! We’re dedicated to making your experience smooth, fun, and unforgettable.